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Welcome to Improove Magento Boilerplate

Here you can find answers to frequently asked questions regarding sauna, steam bath and shower.




Sauna Heater

How do you choose a heater with the right output?

Your choice of heater will depend on how large your sauna is. Always choose a heater that provides the maximum output in relation to the size of the sauna. The greater the output in relation to the volume of the space, the easier it is for the heater to heat the sauna and maintain the temperature. It also means that energy consumption is minimised. 

You will need a heater with a higher output if the walls inside the sauna are made of a heavy material, such as concrete, glass, tiles, etc. To calculate the required output, add one cubic metre to the total volume of the sauna room for every square metre of heavy wall material.

Where can I find information about the minimum safety distance for my heater?

Details about minimum safety distances are given in the operating instructions that come with each product.

Do I need to have stones in my heater?

No, it's not essential to have stones with a Tylö sauna heater, but if you don't, you won't be able to throw water onto it.

How often should the stones in a sauna be replaced?

That mainly depends on how often the sauna is used. If it's a private sauna that is used twice a week on average, you should replace the stones once a year. As they are used, the stones gradually break down and become more compact. It is therefore important to restack them occasionally to allow the air to flow freely between the stones. 

Good air circulation is required to ensure the heater works properly and to maximise the life of the heating elements. We generally recommend replacing the stones once a year in a public sauna, if it is used once a week on average. Twice a week, twice a year, and so on... The stone compartment in a public sauna, which is used continuously, should be inspected once a month and the stones replaced when necessary.

Where can I find information about what kind of heater I have?

The data rating plate is located furthest down on one of the ends of the heater. This shows what model it is, the serial number, the power rating of the heater and the year/month of manufacture.

Can I pour water onto the heater?

When your heater is hot, you can pour water over the stones to increase the humidity in the sauna. The amount of water you pour on the stones each time will depend somewhat on the size of the heater. One scoop of water, about 15 cl. is fine. If the water runs out of the bottom of the heater, it means that you've poured too much water or the stones are not hot enough. Wait a few minutes before you pour on more.

Should the entire heater be covered in stones?

Tylö's traditional heaters should only have stones in the central compartment, i.e. the two compartments on either side must not covered. Do not place any stones on the grille on top of the heater.

Where can I get spare parts for my Tylö heater?

Contact a Tylö dealer. You can find your nearest Tylö dealer using the dealer search function on our website.

My heater has suddenly stopped working or some of the elements are not heating up

First check to see whether a fuse has blown or the circuit breaker has tripped. If that's not the reason, it is likely that the overheat protection has shut the heater off. Tylö's sauna heaters have a temperature limiter built into the switch box at the bottom of the heater. This is tripped automatically if there is any risk of overheating. Always contact a qualified electrician to re-set the temperature limiter if it is not possible to re-set it on the outside of the heater.

How do I re-set the overheat protection on the Compact 2/4?

There is a grey cover next to the thermostat control. Remove this cover and re-set the overheat protection using a pencil or similar object.

What causes the overheat protection to trip?

If the overheat protection trips, it is usually an indication of poor or inadequate ventilation through the heater and the sauna room. Always follow the instructions in the heater manual about the design and specifications for ventilation in the sauna.

Always check the stone compartment if the overheat protection thermostat trips. If the stones have become compact, restack them to allow for the free flow of air between them.

Always contact a qualified electrician to re-set the overheat protection thermostat if it is not possible to re-set it on the outside of the heater.

I have an older model of heater and one of the coils has stopped working. Is it possible to fit new coils in the heater?

Yes, in most cases it's possible to replace the heating coil elements. Contact a Tylö dealer for more information.

Can I replace the control panel on my old heater?

If your heater is from the 70s or 80s, it's usually possible to connect it to a TS panel. You can also connect it to a more modern control panel, but then you'd also need to install an relay box. Contact your Tylö dealer for more information.

My sauna won't heat up - what's wrong?

First check the fuse box to see whether a fuse has blown. Look to see if all the heating elements are glowing when the heater is turned on. If they are not, it might be because the heater's overheat protection has tripped. 

Other factors that affect the heating in the sauna are ventilation, position of the temperature sensor, how well sealed and insulated the sauna is and whether the heater's output is correctly sized for the sauna. Don't forget that if your sauna walls are made of materials such as stone, tiles, concrete or glass, a greater output is required to heat the sauna than would be needed for an insulated wooden sauna. 

If everything seems to be in order but the sauna is still not heating up properly, contact the outlet where you purchased the heater.

How should I clean the grille and stone compartment?

We recommend that you clean the grille and stone compartment with just water. Stubborn deposits can be removed by gently rubbing with the abrasive side of a kitchen sponge. We do not recommend using cleaning agents because any residue they leave may cause an unpleasant smell when the unit is heated up.

What is the difference between Sense Pure, Sense Elite and Sense Commercial heaters?

These heaters have different control panels. The Sense Pure and Sense Elite heaters comes with the Pure or Elite control panel while the Sense Commercial heater requires an electronic control panel with a relay box.




Control Panel

Can I use an old control panel for my new sauna heater?

In most cases, this shouldn't be a problem. Check with your local Tylö dealer.

Can I place the control panel inside the sauna?

Yes, the control panels H1, Pure and Elite can be installed inside the sauna but at a maximum height of 90 cm from the floor. Follow the instructions given in the manual for each product on installing the control panel inside the sauna room.

Where should the temperature sensor be placed?

Depending on the size and model of the sauna heater, the placement of the temperature sensor can differ. Please follow the instructions given in the manual for each heater. 

In a steam room, the sensor should be about 180 cm from the floor and well away from the steam head.

Can the control panel be installed inside the steam room?

Yes, the Pure and Elite control panels can be installed inside a steam room.

The sensor cable is too short

The sensor comes with a five-metre-long cable. If necessary, it can be spliced with a two-wire cable.

Can the sauna be controlled via the internet or mobile phone?

With our Elite control panel, you can control the sauna from a mobile phone or computer using your local WiFi network and our app WellAccess, which is available for both iOS and Android. All our electronic control panels can be remote controlled via clever home systems. 

I have an ET-20 control panel. Can I replace it with something else?

The ET panels can often be replaced with a TS panel. It depends on the length of the capillary tube (temperature sensor) in the TS panels. The standard length is 1.8 metres. The ET panel had an electronic sensor so, in some cases, it is placed too far from the sauna for it to be replaced with a TS panel. If that is the case, it can be replaced with a relay box and an electronic control panel.





My Combi heater is not producing steam

The temperature limiter for the steam production function has probably tripped. This sometimes happens when you take a traditional dry sauna because of the radiant heat that is produced. The temperature limiter re-set button is at the bottom of the rear plate on the right-hand side. Press the button until you hear it click. The limiter has now been re-set.

How much water should I have in my Combi heater?

The tanks of the larger Combi heaters (6 and 8 kW) hold about 7 litres of water. The smaller Combi Compact 4 tank holds about 2.5 litres. The heater emits an audible signal when the tank is full. 

The buzzer on my newly-installed Combi Compact H1 sounds continuously when I turn the heater on

The very first time you start the heater, you have to select Combi Compact from the menu on the control panel (the options are Combi Compact, Sauna, Steam). If you choose Sauna, the buzzer will sound continuously. You have to re-set the control panel to default settings in order to be able to select Combi Compact from the menu. The buzzer may also sound continuously if the connection between the control panel and heater is wrong.

Only two of the three heating elements come on when my Combi heater produces steam

That's exactly what should happen. One of the heating elements is always disconnected when steam is being produced. If all three came on, the total output would be too great.

My heater shuts down after about 15 minutes

There is probably something wrong with the temperature sensor. If the control panel does not receive the correct values from the temperature sensor, the heater shuts down automatically after 15 minutes.




Sauna Room

I want to have ceramic tiles inside my sauna. Can I use plaster as a base?

Tiles are fine in a sauna but there are a few things you need to think about. Tiles get hot inside a sauna! They'll burn you if you touch them. Benches, backrests and other parts that your body comes into contact with must be made of wood. Tiles are also "heavier" to heat up. You may need a more powerful heater. A rule of thumb is to add one cubic metre of room volume for each square metre of "heavy" material (tiles, stone, glass). If you are going to have tiles in your sauna, we do not recommend plaster as a base because of the high temperatures. We do not currently make any specific recommendations regarding base materials for tiles. Please contact interior materials suppliers for information.

Can I have a window in my sauna?

You can have a window but it must be made of tempered glass which is able to withstand the differences in temperature and will not crack. If the window can be opened, make sure it is always closed properly when the sauna is on.

I'm going to build a sauna and wonder if I can buy a Tylö door and benches?

Of course. We have a range of doors and benches to choose from. Please contact one of our dealers for more information.

Does the wood inside the sauna need to be treated in any way?

You can apply several coats of boat varnish to the door step and handles and the wooden floor or decking. This protects the wood’s finish and provides a beautiful, dirt-repellent surface that always retains its freshness.

Sauna benches, backrests and skirting panels are oiled on both sides with Tylö sauna oil. This odourless treatment makes cleaning easier and produces a water-repellent surface. Please note! The walls and ceiling inside the sauna must not be treated.

If the sauna has been fitted with glass windows or walls, it is advisable to treat the lower strips against the glass with extra care. Condensation often forms here and this can damage the wood. Apply boat varnish to the exposed sections or repeat the oil treatment at more frequent intervals.

It is not possible to have incoming air underneath the heater. Can I have a gap under the door as an air inlet instead?

Yes, that should be fine provided the heater is close to the door. However, there is a risk that the overheat protection in the heater will trip if the sauna does not have an optimal ventilation and air flow. There are so many different ways of building a sauna and it is important, right at the planning stage, to make sure that the air inlet is under the heater and the air outlet is at the top of the wall, as far away from the heater and incoming air as possible. The outgoing air must be fed back to the same space from which the incoming air is drawn. The guarantee does not cover any problems arising from poor or incorrect ventilation. 

How should I clean my sauna?

To achieve the maximum possible return from your sauna, it is important to keep it clean and attractive. You should therefore clean the sauna regularly. Scrub the benches and floor with a green liquid soap, which is a mild and gentle detergent with a pleasant, old-fashioned fragrance. 

The height inside my sauna is 2.60 metres. Is that a problem?

A sauna is heated from the top downwards, so if it has a very high ceiling it will take longer to heat up. There is no real benefit in having such height in a sauna unless you're going to have several layers of benches that will fill that space. A lower ceiling will save energy and reduce the amount of time it takes to heat the sauna.

I'm building a sauna upstairs under a sloping roof. The heater will be on an end wall where the ceiling is lowest. I'm wondering if you need to have at least 190 cm above the entire heater or is it all right if just half the heater is more than 190 cm?

It is important to follow the specified safety distances. If the heater requires a ceiling height of 190 cm, the ceiling height (from floor to ceiling) must be at least 190 cm above the entire heater.




Wood Fire

Does it matter what sort of stones I have in my wood-fired sauna heater?

The stones you have in a wood-fired sauna stove should be larger (10 to 15 cm in diameter) than those used in electric sauna heaters. Stones that are too small prevent the air from circulating properly and do not become hot enough.

It is important to follow the instructions in the manual for your wood-fired stove about how many stones you need and how to position them in the heater. Always use top-quality stones!

What are the ventilation requirements for a wood-fired sauna stove?

The incoming air for a wood-fired stove, unlike an electric heater, must be some distance from the stove. You don't really need an outlet since the chimney acts as the sauna's air outlet.

You can have an outlet vent that will provide ventilation when the sauna is not being used, but remember to close the vent when you're using the sauna.

The glass on my wood-fired stove has broken and I need to replace it.

Please contact your nearest Tylö dealer or the outlet where you purchased your stove. It is important to provide them with the name and number of your stove so they know which glass or door to order for your particular model.

Can I reduce the safety distance from my wood-fired stove to combustible surfaces?

In some cases it is possible to reduce the distance by installing metal sheets or fibre cement boards with an air space behind. The installation manual for each model provides instructions on how to do this and states the required safety distances.








Steam Shower and Steam Cabins

The little white wheels on my Tylö shower door have broken. What can I do?

Contact your nearest Tylö dealer to order new wheels for the shower door. Our wheels fit all the older models of Tylö showers too.

I can no longer regulate the temperature on my steam shower

Contact your nearest Tylö dealer. We have spare parts for models of Tylö steam showers with integrated mixer tap, manufactured after 2003. We have a limited stock of spare parts for earlier models.

I'm interested in an Impression steam shower and want to know where the connections for water and electricity are positioned

The connections are more or less in the centre of the column, about 150 cm from the floor. Water is connected to the water pipe via flexible tubes. The water pipe can be at the standard height of 110 cm from the floor.




Steam Generator

Can I use Prisol tubing to conduct the steam to the steam room?

You can use Prisol tubing, but the plastic coating around the tube may become brittle and crack after some time due to the high temperatures which reach 95-98 degrees. We recommend using rigid, insulated, copper tubes.

Make sure there are no sharp, angular bends in the tubes.

Can I install the steam generator inside a cupboard?

Yes, you can. Provided there is sufficient space around the steam generator so that it can be serviced and maintained. You must also make sure that it is well ventilated.

There should be about 50 cm of space all around a VA steam generator to allow for it to be serviced. We recommend 30 cm of space around the sides and 50 cm above a VB steam generator.

Can I install the steam generator inside the steam room?

No, you can't. It must be installed in a dry, well-ventilated space.

Does the steam generator need descaling and why?

Yes, the steam generator has to be descaled. How often will depend on the water quality and how long the generator is in operation. You can find specific instructions in your product manual. When water boils, the steam that leaves the generator is pure water vapour. Any calcium and minerals that are in the water remain inside the generator and form a layer of deposits that can eventually damage the generator if not removed.




Spare Parts

The little white wheels on my Tylö shower door have broken. What can I do?

Contact your nearest Tylö dealer to order new wheels for the shower door. Our wheels fit all the older models of Tylö showers too.

Where can I get spare parts?

Contact a Tylö dealer. You can find your nearest Tylö dealer using the dealer search function on our website.





There is water trickling from the steam head

If water trickles or drips from the steam head, the most likely reason is a coating of limescale (calcium) on the electrodes which sense the water level. It is also possible that the extractor hose to the electrode pipe is blocked. Both reasons give rise to the problem of the steam generator overfilling with water.

What is the difference between a steam room and a steam sauna?

A steam sauna is a sauna with a lower temperature, a slightly higher humidity, but the heat is still generated by a sauna heater.

A steam room has a temperature of about 50 degrees and the humidity level is 100%. Steam is produced by a steam generator and this heats the room and keeps the humidity level high.

Do you need to have ventilation in a steam room?

Yes and no. 

In general, steam rooms for private use, or that are used for shorter periods of time, do not need their own ventilation.

However, for reasons of hygiene and performance, all steam rooms that are used for more than two hours at a time must be connected to a mechanical air extraction system.

This should be designed for an air exchange rate of 10 to 20 m3 of air per person per hour. Without this ventilation, the steam room's heat losses are reduced, which also means reduced production of steam during periods of continuous operation.




Infra Cabins

How hot does it get in your infra-red cabins?

The temperature varies depending on the size of the room and the ambient temperature. The temperature inside an infra-red cabin does not matter a great deal because you feel the infra-red rays warming your body.

Can I have an infra-red cabin made-to-measure?

Unfortunately, we do not offer custom-made cabins at this time. Our infra-red cabins are available in seven sizes.

The smallest is 914 mm x 914 mm and the largest is 1829 mm x 1422 mm.

All of our infra-red cabins are 1940 mm high.

Why do you call them infra-red cabins and not infra-red saunas?

According to our definition, they are not saunas. 

The room does not reach a particularly high temperature and, instead of the air being heated, the heat comes from infra-red rays.

How long is the connecting cable to the infra-red cabin?

It is 1.9 metres long and has a 230V plug.